Position Summary

Provide overall IT support for multiple sites in office and manufacturing environments. Includes planning, security, maintenance, troubleshooting, and support for IT systems and infrastructure of 50 servers. Provide end user support for 100 employee population.

Essential Duties and Responsibilities

• Analyze and assess the organization’s network and computer system needs.
• Maintain and support network, servers, peripherals, computers and users.
• Support facility security systems including access control and video surveillance systems including configuration and troubleshooting.
• Maintain and support VOIP telephone system including end user assistance.
• Oversee local area network.
• Maintain backups of data, database and server images.
• Monitor network and services, perform maintenance ensuring that all systems are operating, and troubleshoot & resolve systems issues.
• Install hardware and software, upgrades and repairs as needed.
• Manage IT Helpdesk including support for workstations/laptops, printers, peripherals and mobile devices.
• Oversee digital security.
• Onboard users to network and support.

Position Requirements

• Bachelor’s degree in Information Technology, Computer Science or related field of study.
• 5 Years’ experience with local area network and wide area network administration.
• Strong understanding of Windows network infrastructure.
• Ability to implement, administer, and troubleshoot network infrastructure and devices.
• Knowledge of application transport and network infrastructure protocols.
• Ability to create network diagrams and documentation for design and planning network communication systems.
• Ability to quickly learn technologies and products using documentation and internet resources.
• Ability to work with all levels of IT staff inside and outside the organization.
• Ability to think through problems and visualize solutions.
• Good analytical and problem-solving skills.
• Ability to work independently and exercise discretion in establishing priorities.
• Dependable and flexible when necessary.
• Strong customer orientation and communication skills.
• Strong knowledge of: Windows Servers 2008/2012/2016, Active Directory, Virtualization: VMware, Microsoft Exchange Server, Outlook, Office 2016/Office 365, Disaster Recovery, Backup Solutions, Sonicwall & Baracuda, Routers/Switches/Firewalls (configuration/maintenance/troubleshoot), LAN / WAN Topology

Physical and Environmental Demands

Manufacturing environment may be exposed to noise levels, dust, grime and heat. Must wear appropriate personal protective equipment. 

Benefits and Incentives

• 401(k)
• 401(k) matching
• Employer Paid Life insurance
• Employer Paid Short Term Disability
• Dental, Medical & Vision insurance
• Employee discounts – what kind of discounts
• Flexible spending & Health savings account
• Dependent Care Spending Account
• Paid time off & sick leave
• Referral program
• Supplemental insurance (accidental, critical illness, hospital, identify theft)